Shipping, Return & Exchange
Shipping
US Orders
Orders over $75 ship free. For orders below this threshold, we ship via USPS and UPS.
International Orders
We ship internationally via DHL and UPS.Delivery
Timeline
Once your order is placed, please allow 1–2 weeks for delivery. Every product is handcrafted in small batches in Los Angeles. Our team is intentional and lean, and we take care with every order. Occasionally, processing may take a little longer, and we appreciate your patience.
Once your package ships, you'll receive a tracking number by email.
Returns & Exchanges
We want you to love what you receive. If something isn't right, we're here to help.
Return Window
Returns and exchanges are accepted within 30 days of your delivery date.
US Orders
Returns and exchanges are available for US orders. Once we receive your return, we'll ship out your exchange. Return shipping costs are the responsibility of the customer.
International Orders
International orders are eligible for a refund. Exchanges are not available for international orders.
Final Sale Items
The Discovery Set is final sale and is not eligible for a refund or store credit, except in the event of a lost or damaged package.
How to Contact Us
Initiate a Return or Exchange
To begin a return or exchange, you may visit our Withdrawal Form here.
Damaged or Lost Packages
Email support@irisofthemoon.com with your order number, a description of the issue, and photos or videos if possible. We'll work to make it right.
Refund Processing
Once we receive your item, please allow up to 10 business days for your refund to be processed.