Frequently Asked Questions
If you still need help or have any questions, please reach us at firstname.lastname@example.org
How do I contact customer service?
Send an email to email@example.com and we'll be happy to assist you.
We'll do our best to respond to order-related inquiries within 24 hours during business days (Monday-Friday). For other concerns, we'll get back to you as soon as we can.
What is Iris of the Moon's return policy?
Returns and exchanges are accepted within 30 days of the delivery date.
All samples are final sale. They are not eligible for a refund or store credit.
To initiate a return or exchange, please email firstname.lastname@example.org. Be sure to include the item's order number and your reason for the return or exchange. Return shipping on items being returned/exchanged will be paid for by the customer.
Please allow up to 10 business days for your refund to be processed once we receive your return or exchange.
What is Iris of the Moon's shipping policy?
US Orders: Orders over $75 qualify for FREE shipping. A flat shipping fee of $6.99 (discovery set or samples only) or $9.99 applies to orders below $75. Sign up for our newsletter to receive a one-time code for FREE shipping on your next order.
International Orders: Orders over $150USD qualify for FREE shipping. A flat shipping fee of $19.99 applies to orders below $150. Due to high cost of shipping, the free shipping code does not apply to international customers at this time.
Once you place an order, allow up to 1-2 weeks for delivery. All items are handmade in small batches in Los Angeles. Our team is lean, so sometimes it takes a little longer to process orders. Once your package ships, a tracking number will be emailed to you.
Is Iris of the Moon available in stores?
Not yet, but we're in the process of establishing relationships with boutiques and retailers. If you are interested in carrying Iris of the Moon's products, please email us at email@example.com.
Iris of the Moon is also available to wholesalers on the marketplace Faire.
What do I do if I'm having issues with my product?
Fluid Separation: Separation, oil spots, or cloudiness in the bottle may occur. This is normal and is more commonly found in clean and all-natural products. To remix the spots, gently shake the bottle. Store products at room temperature and away from sunlight to preserve color and scent.
Allergic Reactions: This is uncommon, but some people may have an allergic reaction to our oils. As with all beauty products, we suggest conducting a patch test by applying a small amount inside the elbow before use. We recommend trying samples from our discovery set to test for allergies.
Change in Smell: It is normal for fragrance to change in smell over time. The fragrance and essential oils have complex chemistry that are always reacting, even when not in use. This results in the smell of your fragrance changing over time (albeit slowly). To extend the longevity of its original essence, we recommend storing products at room temperature away from direct sunlight.