FAQ

Send an email to hello@irisofthemoon.com and we'll be happy to assist you.

We'll do our best to respond to order-related inquiries within 24 hours during business days (Monday-Friday). For other concerns, we'll get back to you as soon as we can.

Returns and exchanges are accepted within 30 days of the delivery date.

All discovery sets are final sale. They are not eligible for a refund or store credit.

All readings are nonrefundable.

To initiate a return or exchange, please email hello@irisofthemoon.com. Be sure to include the item's order number and your reason for the return or exchange. Return shipping on items being returned/exchanged will be paid for by the customer.

Please allow up to 10 business days for your refund to be processed once we receive your return or exchange.

US Orders: Orders over $35 qualify for FREE shipping. For other orders, shipping fees are generated based on market rate and distance (we ship from Los Angeles).

International Orders: Orders over $100USD qualify for FREE shipping. Shipping fees are generated based on market rate and distance (we ship from Los Angeles).

Once you place an order, allow up to 1-2 weeks for delivery. All items are handmade in small batches in Los Angeles. Our team is lean, so sometimes it takes a little longer to process orders. Once your package ships, a tracking number will be emailed to you.

If you are interested in carrying Iris of the Moon's products, we are available on Faire. If you do not wish to work with us through Faire, you may also email us at hello@irisofthemoon.com

Fluid Separation: Separation, oil spots, or cloudiness in the bottle may occur. This is normal and is more commonly found in clean and all-natural products. To remix the spots, gently shake the bottle. Store products at room temperature and away from sunlight to preserve color and scent.

Allergic Reactions: This is uncommon, but some people may have an allergic reaction to our oils. As with all beauty products, we suggest conducting a patch test by applying a small amount inside the elbow before use. We recommend trying samples from our discovery set to test for allergies.

Change in Smell: It is normal for fragrance to change in smell over time. The fragrance and essential oils have complex chemistry that are always reacting, even when not in use. This results in the smell of your fragrance changing over time (albeit slowly). To extend the longevity of its original essence, we recommend storing products at room temperature away from direct sunlight.