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FREQUENTLY ASKED QUESTIONS
How do I contact customer service?
Email support@irisofthemoon.com and we'll be happy to assist you.
Please give us 24 hours (Monday to Friday) to respond to order-related inquiries.
For other concerns, we'll get back to you within 3 business days.
What is Iris of the Moon's return policy?
Returns and exchanges are accepted within 30 days of the delivery date.
All discovery sets are final sale. They are not eligible for a refund or store credit.
To initiate a return or exchange, please email support@irisofthemoon.com.
Be sure to include the item's order number and your reason for the return or exchange.
Return shipping will be paid for by the customer.
Once we receive your item, we will process your refund. Please allow up to 10 business days for the refund to process.
What is Iris of the Moon's shipping policy?
US Orders: Orders over $75 qualify for FREE shipping. For non-eligible orders, we use USPS and UPS.
International Orders: We use DHL to ship.
Once you place an order, allow up to 1-2 weeks for delivery. All items are handcrafted in small batches in Los Angeles. Our team is lean, so sometimes it takes a little longer to process orders.
Once your package ships, a tracking number will be emailed to you.
Is Iris of the Moon available in stores?
If you are interested in selling Iris of the Moon's products, we are on Faire.
You may also email us at support@irisofthemoon.com
What do I do if I'm having issues with my product?
Fluid Separation: You may see oil spots, cloudiness, or layers in the bottle. This is normal for clean and natural products. To fix it, shake the bottle gently. Store at room temperature and keep out of sunlight to protect color and scent.
Allergic Reactions: Though rare, some people may react to our oils. As with all beauty products, do a patch test first. Apply a small amount inside your elbow before use. You can also try samples from our discovery set to check for allergies.
Change in Smell: Fragrance can change over time. Fragrance and essential oils shift slowly, even when the product is not in use. To keep the scent longer, store at room temperature and away from sunlight.